Privacy Policy

Last updated: 21/10/2026

Sia (“we,” “our,” or “us”) values your trust and is committed to protecting your privacy. This Privacy Policy explains how we collect, use, and safeguard your personal information when you interact with us through our website, Instagram, email, or physical store.

1. Information We Collect

When you shop with us or contact us, we may collect:

• Personal Information: Name, email address, phone number, billing/shipping address.
• Transaction Details: Order history, payment method (processed securely via third-party providers, we do not store card details).
• Communication Data: Messages or queries shared through email, Instagram, or other channels.
• Technical Information: Device type, browser, and usage patterns (if you access our website).

2. How We Use Your Information

We use your information to:

• Process and fulfill your orders.
• Deliver products within the timelines set out in our Shipping Policy.
• Communicate with you regarding purchases, promotions, or inquiries.
• Improve our products, services, and customer experience.
• Comply with legal and regulatory requirements.

3. Sharing of Information

We do not sell, rent, or trade your personal information. We may share your information only with:

• Trusted service providers (e.g., delivery partners, payment processors) strictly for order fulfillment.
• Legal authorities if required by law, regulation, or court order.

4. Data Security

We implement reasonable physical, electronic, and administrative safeguards to protect your personal data. However, no online transmission or storage system is 100% secure, and we cannot guarantee absolute security.

5. Your Rights

As a customer, you have the right to:

• Access, update, or correct your personal information.
• Request deletion of your data (subject to applicable laws and retention requirements).
• Opt out of promotional communications at any time.

6. Return & Refund Policy

• Orders delivered within India can be returned free within 10 days of receipt, as set out in our Refund Policy.
• Custom-size pieces are not eligible for return, as set out in our Refund Policy.
• International orders are not eligible for returns.
• Approved refunds will be processed to the original payment method.

7. Shipping Policy

• Orders are processed within 24 hours.
• Custom-size orders ship within 8–10 days of confirming measurements.
• Shipping within India is free. International orders ship via DHL or FedEx at carrier rates.
• Delivery timelines may vary based on location and courier service.
• Customers will be notified of tracking details once dispatched.

8. Contact Us

For any questions about this Privacy Policy, returns, or your personal data, you may contact us at:

• Brand Name: Sia
• WhatsApp: 91212 21687
• Email: sialuxurypret@gmail.com
• Address: Road No.71, Jubilee Hills, Lane Opposite Bharathiya Vidya Bhavan School, Plot No.35, 500033, Hyderabad, Telangana, India