Return & Refund Policy

Effective Date: 23/08/2025

At Sia , customer satisfaction is our top priority. Each piece is carefully inspected before dispatch to ensure quality. However, we understand that issues may arise, and we are here to help.

1. Eligibility for Return & Refund

• Returns and refunds are only applicable in the following cases:

  • If the product is damaged upon delivery.

  • If the customer receives a wrong product (different size, color, or style than ordered).

• We do not accept returns or refunds for reasons such as size issues, change of mind, or personal preferences.

2. Conditions for Returns

• Customers must notify us within 48 hours of delivery if they wish to request a return/refund.

• Proof of damage/incorrect delivery must be shared via email or Instagram (images/videos of the product and packaging).

• The item must be unused, with original tags, labels, and packaging intact.

3. Refund Process

• Once the return is approved, the refund will be credited within 7–10 business days.

• Refunds will be credited only to the original payment method used during the purchase.

• Shipping and handling charges (if any) are non-refundable.

4. Exchange Policy

• Exchanges are not available unless the item delivered is damaged or incorrect.

• In such cases, customers may choose between an exchange (subject to stock availability) or a refund. Return the product within 5-7 days. We will deliver the replacement within 7-10 days.
  

5. Shipping for Returns

• If the return is due to damage or wrong product delivery, Sia will bear the return shipping cost.

• Customers must securely pack the product to avoid further damage during return transit.

6. Contact for Returns & Refunds

To initiate a return or refund request, please contact us at:

• Email: sialuxurypret@gmail.com

• Address: Road No.71, Jubilee Hills, Lane Opposite Bharathiya Vidya Bhavan School, Plot No.35, 500033, Hyderabad, Telangana, India

This policy ensures transparency and fairness while maintaining the quality standards of Sia.